FAQ

NEED ANSWERS? WE'VE GOT THEM.

Here are the questions we are most frequently asked:

SHIPPING 

Do you ship internationally? 

Yes. We ship throughout the US, Canada, UK, EU and Australia.

 

How long does shipping take? 

Air Shipping on single units averages 10-15 days once manufacturing and packaging is complete.

Ocean Freight shipping on wholesale orders averages 22-35 on the water to the port of destination once the shipment arrives at the port of departure. MOQ 10 units on wholesale orders.

 

Will I be charged for taxes?

For US shipments taxes are included. For international shipments, duties may be required to be paid by the receiver.

PAYMENT & PARTS REPLACEMENT POLICY

What forms of payments do you accept? 

Payments can be made securely by credit/debit card by phone with a customer care representative, or by secure wire transfer.

 

What does your Parts Replacement Policy cover?

As the industry leader, Triad offers a full 1-Year parts replacement policy on all units owned by the original purchaser (excluding tire wear and brake pads).

CUSTOM ORDERS

Can I order one unit? 

Yes. We produce single units for customers where there is no retailer nearby and for retailers who want samples before placing wholesale orders.

Call 855-648-7423 to speak to a customer care representative to discuss your unique needs and style.

PRODUCT DIFFERENTIATION

What makes a Triad 750 better than other similar looking scooters?

The Triad 750 is certified as the best personal electric vehicle available. Competitor units do not have CE, UL or ISO certifications. Triad adheres to a much higher standard of quality in comparison to the Zappy 3 Pro Flex, GoPet, Mototec, TRX, CAT, EW-18, EMS-48, EMU Trike, and all other similar looking products on the market.

Click here for more technical information on the critical factors that make Triad the best choice for you!

 

SERVICE

Who can do the service for Triad? 

Service and maintenance have been simplified so that we can assist you, a friend or family member to complete all basic maintenance requests.

If necessary, we may also be able to assist you to find a professional technician in your area should you be unable to perform the basic mechanics required.

What about spare parts?
We have the parts you need in stock. You dont have to worry about parts. We got you covered!

TERMS & CONDITIONS

What is your return policy? 

Customer payments are used in full to pre-pay for all costs associated with the custom manufacturing production and delivery of vehicle.

 

The full Terms and Conditions policy can be read here.

Still have questions? Contact us>

 
 
 

Contact Us

5030 Champion Blvd., G11-156, Boca Raton

FL 33496 Tel: 855-648-7423

SALES:  sales@triadmotion.com
PARTS: parts@triadmotion.com
MORE: http://triadmotion.com

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Customer Happiness Team

Call:  855-648-7423

Email: sales@triadmotion.com
 

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